Please welcome Ann O’Connell, new Vice President, Ambulatory Operations, to UTMB Health. Ann began her new position July 15. Ann was formerly the Vice President for Ambulatory Care at Oregon Health Sciences University (OHSU), a position she held since 2009. She joined the OHSU team in 1989. In this position, she managed more than 60 ambulatory practices with more than 1000 physicians and 2000 staff who see more than 750,000 patient visits annually. Ann supervised the directors and ambulatory practice managers and was responsible for a $120 million operation. During her tenure, Ann focused a great deal of time and attention on developing and implementing a comprehensive quality plan for ambulatory care that addressed patient satisfaction, clinical quality, access and cost. Ann and her team successfully standardized and streamlined the referral management process across the network which resulted in patient access improvements. She has experience in developing and implementing new models of ambulatory care that are needed in a health reformed environment. Ann led OHSU’s three medical home demonstration projects resulting in very innovative changes in the models of care. These projects were acknowledged at the state and local level and have been replicated in many other practices. A nurse by training, Ann’s early career was spent as a Surgical Nurse and as a Clinical Nurse Specialist. Early in her career at OHSU, Ann moved from nursing to administration. She spent time in recruitment at OHSU’s School of Nursing and then served as program director for OHSU’s Nursing Personnel and Support Services. Her experience in human resources prepared Ann well for the challenges of managing staff in the ambulatory world.