May’s Ambulatory Spotlights

Each month we will have a blog post spotlighting individuals from the ambulatory division. Spotlighting employees will be an opportunity for other individuals from different departments/areas to meet and learn about others.

For the Month of May meet Travis Demarest and Dr. Jennifer Caffey.

Travis

Travis Demarest
Patient Services Specialist Supervisor
UTMB ENT Property

One thing most people don’t know about me: I was the Executive Director of the Bay Area SPCA preceding my time at UTMB.

My pets: A Chihuahua, a couple of Boxers and a boat load of very entertaining hermit crabs.

Hobbies and interests: Piddling in my yard, cooking, and trying new cuisine.

Favorite Food: I love ALL food, except ice cream and honey.

I wish I knew how…to fly.

 Jennifer Caffey

Dr. Jennifer Caffey
League City Provider

 About me/my family: I grew up in Northwest Houston and attended Texas A&M for my undergraduate degree (Whoop!) I then went to UNT Health Science Center for Medical School and did my pediatric residency at UTMB. I left for a few years, but found my way back home to UTMB.

My pets:I have a dog named Ellie who pretty much is like my child. She is a terrier mix pound puppy who loves to travel with me, snuggle, and burrow under the covers.

One thing most people don’t know about me: I enjoy volunteering my time. I have been a member of the Junior League of Galveston County for 7 years now and love volunteering in the community. We are a group of women who are passionate about helping out in Galveston County. It is also a great way to meet new people in the community.

What are your hobbies and interests: I love to read. I always have my kindle with me in case there is some free time to read. I am in a book club so there is a new book to read every month. I also enjoy traveling; the more exotic the better, but I also love just a relaxing beach getaway. I am adventurous and love to go boating, sailing, and swimming.

My best vacation: This is a difficult choice because of my love of travel. I think Alaska was my favorite trip I have taken so far. I enjoyed the beautiful glaciers, whale watching, dog sledding, salmon fishing, and wildlife viewing. It was an amazing adventure with beautiful sights to see.

Thanks for sharing Travis and Dr. Caffey.

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Crazy Socks!

Crazy Sock Galveston UHC Infusion Clinic has a monthly theme for their patients. For the month of April, the theme was crazy socks. One of our infusion patients had the best superman socks (red cape and all)!

This team is creative and makes such a difference to our patients! Thank you for all you do to lift patient spirits and engage them.

 

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Gritty Goddess

Saturday, April 26th some of the PCP Pediatrics staff participated in the Gritty Goddess obstacle course at Moody Gardens. Looks like they had a blast and did great! Pictured from left to right : Gladys Arcega, Lauren Campbell, and Karla Boozer

Gritty Goddess

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Retreat

Alvin Pediatrics,  Dickinson Family Medicine and Island East Family Medicine working together to work wonders by analyzing patient care flow.

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Ambulatory Picnic

Picnic Invite

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Super Sisters-2014 Women’s Conference

Ambulatory Clinics were excited to be a part of the Women’s Mind, Body, Spirit Conference presented by the Galveston Chamber of Commerce on April 11. Celebrating Women 2014 theme was Super Sisters. The keynote speaker was Aisha Tyler, a host of The Talk on CBS and the host of “Whose Line is it Anyway” on CW 39.

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League City Chamber Luncheon

League City Luncheon

L to R: Michelle Basci, Candace Jones, Ashley Dusek, and Jennifer Wright attended State of Education Chamber of Commerce Luncheon on April 11.

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NASA Space Center Spring Safety, Health, and Environmental

NASA Health Fair

Left to Right: Janis Layer, Peggy Castanie, Rebecca Baggott, Brittni Leffage, Ashley Alexander, Erin Vaughan

The 2014 NASA Space Center Spring Safety, Health, and Environmental Fair was a success. There were 83 blood sugar screenings performed by Peggy Castanie. Erin Vaughan, RN from our League City Family Health Care Clinic provided blood pressure test. Clinic resource information was given to over 250 NASA employees and we had great feedback!

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MyChart Expansion Continues

UTMB Health’s patient portal MyChart continues to grow in both number of accounts and patient usage of the on-line tool.  As of March 2014, more than 40,000 individuals have activated a MyChart account to help them manage their health care.  We know from their usage that patients love having access to their lab results more than any other feature, with results viewed 59,936 times in the month of February alone! They are also starting to use the bill pay feature, available since utmbConnect and the conversion of our billing to Epic Resolute.  Since the go live in April 2013, online bill pay has increased from 87 users in May, to 1009 in February.  That is a 1060% increase in traffic to that feature!

The Health System set an FY14 goal stating 35% of patients seen in the clinics would have a MyChart status of Active.  The clinics have made slow but steady progress towards achieving this goal. While we are not there yet, everyone’s continued efforts towards educating patients about the benefits of using MyChart, and assisting them with activating their accounts while in clinic will bring us closer to the desired 35%.  We know that the best way to assure a patient activates a MyChart account is to help get this done while the patient is in the clinic.  Quick launch from Epic is the easiest and fastest way to help a patient set up his MyChart account.  With the upgrade in April to Epic 2012, a MyChart sign-up button will be on the visit navigator, making it even easier for clinical staff to include it in the patient visit workflow with all patients who are not MyChart active. PSS staff working the front desk will notice a new MyChart activation pop up when they are checking in patients who have never been issued an activation code.  It allows them to print the activation letter, or

Next up with MyChart is Direct Scheduling.  With direct scheduling, patients can directly schedule an appointment in the system without assistance from scheduling staff.  Patients enter a reason for the visit, an established provider and the location at which they want to be seen, and date and time preferences for the appointment. Patients then choose from a list of available appointment slots to complete the scheduling workflow.  Direct scheduling will first be piloted at two primary care locations with the plan to then roll this feature out to other services. We are very excited to soon be offering this to our patients as they have been requesting the convenience and freedom of self-scheduling.  In addition to the new direct scheduling feature, patients will still have the option of using the existing Appointment Request functionality, too. 

Providing good customer service to our MyChart patients through timely, helpful responses to their questions, concerns and requests will ensure they find value and satisfaction with this tool, and the care we provide.  Patients want to feel we are paying attention to their needs, and responding to them quickly through MyChart will show them that we care, and are truly there for them.

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UTMB’s Mission. Your Role.

 

In case you missed Donna Sollenberger’s presentation earlier this week, the video and PowerPoint are now posted on the Mondays in March site. Please visit: http://www.utmb.edu/mondays-in-march/.

 

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