When I was in grade school, time seemed to stand still. The school year seemed to last forever, and it felt like summer would never arrive. The days before Christmas (which my family celebrates) were the longest days imaginable. The hands on the clock seemed to stand still as I waited for my cousin and best friend to come over to play.
I have a vivid memory as a twelve-year-old. I was sitting on the steps of our front porch and thinking about my grandparents, who had recently come to visit. I was worried about getting old like they were—I didn’t want to grow old! However, when I did the math, I realized that they were 62, and I remember promptly feeling much, much better because that was such a long way off!
Now, fast forward to this past December. All of my children and their families were visiting for the holidays. Both of my twin sons and their wives had become parents that year, and they were enjoying introducing their daughter and son to all the members of our family. I remember one evening as we all sat around the living room, one of my sons commented on how quickly time had seemed to pass, “It seems like it was just last week that we were all together for the winter holidays.” I smiled as I wondered how he grew up so fast and was now married with a daughter.
These days, time seems to fly!
It is almost unbelievable to me that this is the last Friday Flash Report of fiscal year 2015, and next week we will publish the last Friday Focus Newsletter of the year. Many of the plans we made when we started this year are now complete. The FY2016 budget is behind us, as are all of the performance evaluations. The 84th legislative session came to a close in June, and we made some additional strides in service to patients through the Correctional Managed Care program. We have also worked hard to integrate the Angleton Danbury Campus into UTMB, and implemented UTMB’s electronic medical record (Epic) throughout the site.
We have made tremendous progress this year! Each day, I’m amazed by the view from my office, as I see the beautiful new Jennie Sealy Hospital nearing completion. I look forward to celebrating its opening next spring. I continue to marvel at UTMB’s growth off the island. From the League City Campus to the Angleton Danbury Campus, to the openings of the Primary and Specialty Care Clinics in Texas City and Alvin, and the new Pediatric Urgent and Primary Care Clinic in Galveston, it has been a year of progress and growth, and these exceptional facilities will help us better serve our patients and train future physicians, nurses and health professionals.
Although the past year was challenging at times, it is anticipated that the Health System will meet its budget on the close of business August 31, 2015. And in addition to all of this, we have achieved many new certifications that speak to the talent, skill and teamwork involved in making sure that our patients receive the very best of care. To all of you who have worked so hard to help UTMB achieve this growth and success, thank you!
We have a lot to look forward to in the upcoming fiscal year. Thinking about all that we aspire to achieve, we realize there will be more hard work ahead of us, and we will surely be met with a few new challenges, as well. But I am certain we will rise to the occasion and succeed by remaining focused on the initiatives that will move our organization forward.
In the coming fiscal year, our focus in the Health System will be to:
- Make a quantum leap in our quality and safety performance. We already have many strategies in place to address and improve our performance in the quality measurements of value-based purchasing, including patient satisfaction, 30-day readmissions, healthcare-associated infections and hospital-acquired conditions, as well as hand hygiene. While we have seen some improvements in the past year, all other organizations to which we compare ourselves have also improved, and some have improved more quickly than we have. We must achieve greater improvements in quality and safety!
- Continue investments in our people. We will refer to the results of the upcoming You Count! Pulse Survey to continue to identify and act on improvements you recommend. I am not sure if you know it or not, but Friday Flash Reports began as a result of feedback from Health System employees who asked to hear more from me about where we were headed and how each individual in our organization plays an important role in our future. Many of the new offerings for training in Human Resources have also been resulted from survey feedback.
- Achieve a $49M improvement in net patient care margin. We have developed action plans which address the needed improvements, and we will need to utilize all of our resources effectively in order to meet this goal.
- Become more transparent. You will soon be seeing UTMB’s quality information reported publicly on our website. The data will be front and center for our patients and community to easily access. Some of the information will be specific—for example, patient satisfaction responses will be presented at the provider level. Some organizations are already doing this, and we believe it is critical that we share how we are performing in these areas with our community and our patients in a timely and accurate manner.
The future will be here before we know it. If we maintain a laser-like focus on these four areas—the continued investments in our people, quantum leaps in quality and safety, transparency with our outcomes, and using our resources as wisely as possible—the future will be filled with promise.
I always look for inspiration, whether it’s in something I’m reading, a story about one of our employees, or a conversation I have along the way. In his commencement address to the 2005 graduating class at Stanford, Steve Jobs asked the audience if they could remember the last time they had asked themselves why they were doing something, or why it mattered to them. He said, “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.”
We are all in health care because we believe in what we do. I love what I do. Although I do not deliver direct patient care, I make an impact and that matters to me. Through my work, I am helping make a difference in people’s lives. I’m able to support those who do work on the front lines of health care. And I believe in delivering excellent patient care. I believe in keeping our patients and families safe and at the heart of everything we do. I believe in offering the very best facilities and services for our employees and those we serve. And I believe that if we remain dedicated and focused, we will be successful in all our endeavors this year.
Happy New Fiscal Year, and thank you each for all you do to make UTMB a great place to receive care and a great place to work!