Early in my career, I worked as the administrator in the department of surgery of a small medical school in Central Illinois. It was a wonderful setting to begin my administrative career, because I had the chance to experience many opportunities I wouldn’t have otherwise been given at a much larger medical school.
One of those experiences surfaced around the advent of the personal computer. Our chair of surgery decided he wanted to replace the institutional mainframe with a local area network (LAN) for the whole department. And that would not have been a problem, except for the fact that he wanted the department to manage it, not the chief information officer (CIO) for the school.
The chair assigned one of our researchers, an individual with a great aptitude for computers, to negotiate this change with the CIO. After three months of meetings, however, neither side wanted to budge on who “owned” the network.
At that point, the chair told me that he wanted me to “broker” this deal and get the CIO to concede the management of the network to the department. Because he was my boss, I agreed, but I have to tell you I was reluctant—I knew very little about computers and even less about personal computers and local area networks! The only thing that boosted my confidence was that I generally could get people to come together and reach an agreement, even when they had not been able to before.
At the first meeting, I let the researcher and the CIO do most of the talking. I asked them to tell me, from their perspective, how each envisioned the system would be configured and implemented, and what each thought the barriers were to reaching an agreement. As the talking continued, I remember thinking that the meeting might as well have been in a foreign language, because I was not fluent in half the terminology they used once they got into specifics. I left the meeting wondering what I could ever do to move this discussion along, and I was a little concerned about whether I could actually get these two gentlemen to agree.
Rather than accept defeat, I began reading everything I could about LANs and their configuration, the future of the mainframe in a world evolving to use personal computers, and how others had managed similar implementations. I knew that in order to accomplish the job I’d been assigned, I had to educate myself. Although I was daunted by the learning curve, I was also energized by the possibility of learning about something which was definitely going to change how we worked.
When the project ended two months later, I had successfully brought the researcher and CIO to an agreement. Today, the details of that agreement have faded from memory, but what I do remember is that the CIO agreed to support us in putting the LAN in the department as a pilot for the rest of the medical school, the researcher could define the configuration, and the system would be maintained by the CIO and his team. Meanwhile, I had become the “go to” person in administration for other departments as they each began to implement their own networks.
Albert Einstein once said, “The only source of knowledge is experience.” I had used an opportunity to increase my value to the organization and better prepare myself for a changing future. And, I had helped the departments involved maintain a positive relationship.
I believe that with the right attitude, we can completely reframe the way we experience challenges—we can take advantage of challenging situations to unlock our untapped strengths and abilities. Each time we do this, it will increase our confidence until we begin to see most challenges as opportunities to harness our personal power to an even greater degree.
I am reminded about this story each time we take on something new. We have a choice: we can either resist change or even try to keep the inevitable from happening; or, we can personally take the necessary steps and contribute to making the change a success. If you refuse to let challenges intimidate you or slow you down, you just might inspire and motivate others to do the same when they face obstacles of their own. Anytime you experience personal growth, you help the people around you in some way!