Tomorrow, February 13, is an important day at UTMB Health. We will take an important step in preparing to open the new Jennie Sealy Hospital for patients and their loved ones by conducting the Mock Patient Move from John Sealy Hospital to Jennie Sealy Hospital.
Teams and volunteers from across the entire organization will join together to conduct this “dress rehearsal” of the patient move process. It will be as close as possible to the actual patient move and opening day activities, and this step in the preparation is a key opportunity to identify and resolve any potential obstacles that could arise during the move.
At UTMB Health, safety and service are our greatest priorities. Therefore, our guiding principle during the move is to safely transport our patients while maintaining normal hospital operations. The second priority is to support the patients’ loved ones during the move. Although we will request that visitation be limited that day in order to ensure patient safety and efficiency of the move, patients are welcome to have one or two loved ones with them that day. We understand that while this is an exciting event, many patients and guests may feel anxious about the process. Having the comfort and support of loved ones will be of paramount importance.
For patient safety reasons, only the clinical care teams will move with the patients. Therefore, visitors will be offered a hospitality area in which to wait during the move. It is possible that some guests may arrive at UTMB while the move is in progress, or after their loved one has already arrived in their new patient room, so these visitors may need assistance finding their appropriate destinations. This is why Mock Patient Move and Move Day Volunteers have been asked to proactively greet and assist families and visitors and escort them to their destination. They have also been asked to take the time to find an answer to guests’ questions, or point them to someone who can help.
I believe the pride of everyone who has worked so hard to make the Jennie Sealy Hospital is truly shining through, and we are all excited to share this beautiful new facility with our patients, guests and the community. I believe we all feel the new hospital is a symbol of UTMB’s transformation over the years. Now, by demonstrating a welcoming and caring culture each and every day, we will hold onto and nurture our amazing transformation.
Esprit de corps is French term used in the English language to describe the “common spirit” that exists among the members of a group. It is a feeling of pride, fellowship, and common loyalty; it is enthusiasm, devotion, and strong regard for a particular set of values. With each and every interaction we have with others at UTMB Health, let’s try to live and embrace the UTMB Spirit. Let’s demonstrate our core values—compassion, respect, integrity, diversity and lifelong learning—and make UTMB known far and wide for its friendly atmosphere, helpful and knowledgeable employees, an upbeat spirit, and wonderful hospitality.
At UTMB, excellent service starts with us. Whatever our role, from the moment we put on our UTMB badge, we become representatives of the organization, and everything we do while we wear our badge represents our commitment to our patients, visitors and colleagues. Let’s make it a daily practice to go above and beyond to create a memorable experience for our patients and their loved ones.
Our motto at UTMB Health is to “Be able to look people directly in the eye and say, ‘The care you will receive at UTMB Health will be the same care I would want my most cherished of loved ones to receive.’”
And we hope that our patients and guests will say of their experience at UTMB, “We love this hospital—people really take care of us here.”
Along the journey of a patient and their loved ones, they will encounter many different representatives of UTMB. From the advertisement on a billboard to their conversation with an access center or registration representative, from parking garage attendants to the hospital welcome desk, in waiting rooms, hospital lobbies, throughout their encounters with our patient care teams, and through the efforts of everyone working behind the scenes to support health system operations, there are thousands of people and many different settings that impact the patient/guest experience.
Think of the picture we paint when we treat others with warmth, sincerity, compassion and respect. By being mindful of the life events of patients, families, visitors and colleagues alike, we make a difference. We recognize that every person we meet is a human being, and we care about how we treat them. We do the right thing by them because we know it is what should be done.
When we hold ourselves accountable to this practice daily, we will build a culture that delivers a consistently outstanding experience. It is up to us to deliver what every patient, guest and employee deserves—the best possible care and a caring environment. And we are rewarded in turn by their loyalty and support of UTMB Health.