As we begin 2015, I want to take a moment to wish everyone a healthy, happy and fulfilling New Year. I always enjoy celebrating the New Year, and I embrace the idea of New Year’s resolutions. For me, it’s an opportunity to set personal goals that will hopefully make my new year better than the last. Even though I know I can set new goals for myself or create a clean slate at any time, the New Year seems like an ideal time to do so. It’s a time when we can all begin again on our journey to be the best we can be!
A little more than four years ago at UTMB, we were in the midst of rebuilding our campus. In spite of the challenges we faced as we recovered from Hurricane Ike, we knew we could turn our situation into a great opportunity to become something even better than we were before. With this progress, it was time for a new brand identity, one that reflected our spirit of revitalization, forward-thinking and collaboration. We also set an inspiring goal for our future—our organizational vision. As leadership guru Peter Drucker once said, “The best way to predict the future is to create it.”
Our new vision was the “big picture” concept of what we wanted to become: “We work together to work wonders as we define the future of health care and strive to be the best in all of our endeavors.” Our vision was not about being the biggest academic health center or being the best-known academic health center—it was about being the best, and this would not be achieved by one individual or one department alone, nor could this vision come to pass simply because we willed it; it meant we would work together to achieve it.
We then set long-term goals, a strategic plan, that would help us achieve our vision. This is UTMB’s Road Ahead, our institution-wide roadmap for the future, forming the basis for more detailed goals in each mission area. We are all guided down our path by our core values: compassion, respect, integrity, diversity and lifelong learning. These ideals represent what we want the heart and soul of this organization to be.
From the Road Ahead, the Health System, Academic Enterprise and Institutional Support derive their “resolutions” each new fiscal year. These are specific, measurable, attainable, realistic and timely (SMART) goals that will, in turn, help UTMB achieve its vision for the future. These plans are then passed along to departments and work units, where those teams hone in on ways they can help UTMB be successful.
However, the truth of the matter is that any organization can have a vision and a strategic plan, and every department, unit and clinic can set individualized goals for the year, but that doesn’t guarantee anyone’s success, ensure UTMB will have an outstanding reputation, or assure that we will always provide the very best service. That’s why the real key to UTMB’s success is our people—you are our greatest asset.
Without the individuals and teams who make up this organization, each of whom represents UTMB and helps create our reputation, we could not be successful. Each of you brings value to UTMB and each of you possesses special gifts that, collectively, enable us to care for our patients and their families in extraordinary ways. Therefore, now is a perfect time to celebrate the role each of you has in UTMB’s success!
At a high level, it may not always seem clear how every single individual can directly impact a specific goal that has been identified by the Health System, but there are ways we each can contribute. In fact, making an impact on a day-to-day basis might be easier than one might think! If we simply consider that our business in the Health System is to deliver optimal health care and the very best service, and that our top priority is the patient’s experience and their family’s experience, if we realize that the work we do supports the areas that can directly impact a certain goal, then it might be easier to see how each of us truly adds value to UTMB Health.
Here’s another example. If I were to ask any person how they brought value to their particular organization, their most immediate answer might be that they go to work each day and complete their job responsibilities. While this could be considered an accurate response, adding value means something more—adding value is what makes the organization a great place for customers (in our case, patients) and makes it a great place to work for others. That value may even give the organization an edge in quality over all the other organizations of its kind. After all, quality is never an accident. It is always the result of high intention, sincere effort, intelligent direction, and skillful execution. (Will Foster)
Along with bringing your amazing skills and outstanding talents to UTMB each day, there are some additional ways we can all make UTMB a very special organization for our patients, their families, and our colleagues. Let’s set a few New Year’s resolutions for 2015 as we think about what the Road Ahead means for each of us at UTMB.
First and foremost, let’s commit to excellence in everything we do. Embrace innovation and lifelong learning, which help us to reach our fullest potential, both personally and in our careers: “Whatever your discipline, become a student of excellence in all things. Take every opportunity to observe people who manifest the qualities of mastery. These models of excellence will inspire you and guide you toward the fulfillment of your highest potential.” (Michael Gelb).
Always put our patients and families first and support patient- and family-focused care. This can include everything from improving patient care processes, making patient (and employee) safety the highest priority, always practicing proper hand hygiene and encouraging others to do the same, escalating and reporting issues of concern, focusing on patient education, and improving patient access to our services by supporting “Just Say Yes” initiatives. Prepare for a successful Joint Commission Accreditation Survey. Help build and support UTMB’s relationships with external partners and referring physicians – this rapport is all part of helping our patients stay healthy and helping them to heal when ill.
Support a positive workplace. Remember to respect, trust and value each other as colleagues. We can all help create a Culture of Trust and respect by positively highlighting when an individual, group or department has displayed their values through their words and actions. People find the greatest satisfaction in their roles when they know that they have provided good service and have truly made a difference.
Encourage others to express their ideas in constructive ways; value the thoughts and opinions of others, even though we may think or feel differently. Use people’s ideas to change or improve work. Let your team members know you used their idea, or better yet, encourage the person with the idea to implement or help implement it. When people know their input is valued and expected, their level of responsibility and commitment will naturally increase. The greatest accomplishments are achieved through teamwork, and people will support what they help to create.
Warmly welcome new members to your team and to the organization. When a new employee joins us, we not only want to help them understand what is expected of them in terms of the job, but also what it means to be part of UTMB Health. Help them understand our mission, vision and values. What are the goals for your area? Help them build relationships within the team and with other teams and departments.
UTMB can best honor its long history of accomplishment and service by staying focused on its future. Though UTMB is now in the fifth month of its fiscal year, in the spirit of celebration of a new calendar year, it’s a great time to reaffirm all that we hope to achieve by the year’s end and in the years to come. Best wishes in the New Year, and here’s to Working Together to Work Wonders in 2015!
“Always bear in mind that your own resolution to succeed is more important than any other.” — Abraham Lincoln