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Nov 22

When things don’t go according to plan

Who has time for anything, right? I write this as I’m scarfing down a ziplock bag of leftover cereal, which will likely serve as my lunch today. Our days are all busy. So I know many of us like to do certain things, like review the SECC, on our own terms and time, when we can casually peruse our options, maybe discuss with a spouse. Unfortunately, we’ve had a “glitch in the matrix” this year, and for those of you who have come up against it, we apologize.

The SECC effort is managed across three environments (four if you count the state site). There is the main web site, this blog, and what we call the “back-end”—the transactional side of the  effort that enables online giving and payroll deduction. For security and privacy, all the hardware and data in this third environment has always been behind a UTMB firewall, but in the past we enabled access to SECC from outside the UTMB network through a special path. That pathway was closed, and although we are working to safely restore it (see below), it’s complex and may be next week before it happens. So if you are snuggled up at home this weekend, trying to make your pledge on your iPhone or iPad and get an obnoxious error message, please don’t give up.

The easiest thing to do right now is pledge from a computer or device connected to the UTMB network. Outside our network, use a VPN connection and you’ll get access. By next week, we should  have the giving section more easily  available again from anywhere.

EDIT/UPDATE: That pinhole in the firewall we were talking about, to allow easy access to the SECC giving site from outside our network? It’s not going to happen in time to help us for this year’s campaign. It’s a lot more complicated than we anticipated, and it requires testing. No one wants to rush this through production and then discover we created a vulnerability for your information, or for patient data.

We’re sorry for the inconvenience, and hope you’ll still support the effort. The easiest thing to do is to pledge from a computer or device connected to the UTMB network. Outside our network, you can connect to the UTMB network with MyVPN or Citrix. You can also print a pledge form.

Information Services has provided some instructions on using MyVPN and also on Citrix.

EDIT/UPDATE 2: Go ahead, have that second bowl of sweet potatoes. You’ll have a few days next week to make your gift from a computer on our network.

Getting this message from outside our network?

Getting this message from outside our network? Sorry, we’ll have to live with it until next year. Please click the image to contact us for help or advice, or use a VPN or Citrix connection.