There’s a news item that caught our collective interest related to social media and free speech. It’s notable for a number of reasons: it’s in our market area and in health care, and about a topic that will be getting more official attention at UTMB in the coming year. The news item is about an employee at Memorial Hermann Southeast (in the Scarsdale area) who was fired for a Facebook post about the situation in Ferguson.
The post was unarguably insensitive, but beyond the content, it raises a lot of questions about where the line exists between personal life and work. It’s been a blurry divide for years; new initiatives we have planned related to policies and user guidelines at UTMB will hopefully help to steer people in the right direction. The work’s being driven by a review of our overall institutional use of social media and the programs/practices that support it. We’ll share a lot more about this in the coming weeks and future posts.
Here’s the full KHOU story:
While we currently do some online advertising for UTMB services (mostly search based), we’ve not yet taken the plunge into social media advertising. We get asked about it from time to time and it’s an outlet we’ve been watching. Why the trepidation? Digiday writer John McDermott sums it up pretty well in his article “Haters Gonna hate: Brands pay to get an earful on social platforms.”
Facebook is changing the look of Timelines on Pages to a one-column design more similar to the Timelines on individual profiles. (Quick reminder: Pages are generally public and can be for a person, business, movie, etc., while personal profiles are just for individual use.) This news came out on Mashable yesterday, and UTMB’s timeline was changed by this morning (June 6). Well, it’s changed when I view it as an Administrator. When I log in to my personal account and go to the Page, it’s still in the old format. Weird.
From an Admin. point, it looks like a change for the better, and hopefully it will be a good change in practice as well. I like the new ways to navigate to and access Page info., including new “THIS WEEK” stats at upper right.
I had a great opportunity to speak with UTMB’s Support Staff Professionals about social media at their monthly luncheon today.
It was great to make your acquaintance, and I look forward to working with you in the future!
I encourage everyone who uses social media in their role at UTMB to join the Social Media Workgroup to keep up with trends and UTMB policies.
Here are links to past blog posts (from here), a couple of infographics and an article that I hope you will find to be helpful.
- UTMB’s Social Media Badge
- Facebook, Twitter, Instagram, Pinterest – Complete Social Media Image Size Guide
- The drop in Facebook Page reach
- Social Media Etiquette – Tips, Stats And Suggestions [Infographic]
- How To Create Perfect Posts for Blog, YouTube, Tumblr, Vine, Google+, Facebook & Twitter: Version 4 [Infographic]
- Steer Clear of these 15 Social Media Mistakes
By now you’ve likely heard about the recent Heartbleed security flaw. If not, here is a good FAQ:
Q. and A. on Heartbleed: A Flaw Missed by the Masses
If you haven’t already, you should change the passwords on UTMB third-party tools including social media accounts. Here is a list of affected media:
The Heartbleed Hit List: The Passwords You Need to Change Right Now
One UTMB department’s Twitter account was hacked and posted spam yesterday. It wasn’t terrible spam, but not something that UTMB would endorse or promote. It was nipped in the bud, deleted and password changed. Hope this info. will help prevent further breaches of this sort.
You work to come up with interesting content and creative Facebook posts to get comments, Likes, Shares and ultimately more page Likes or followers. But that can’t happen if Facebook isn’t letting your posts reach your followers’ newsfeeds. Unless you’re willing to pay to “boost” posts or buy ads, that’s the reality for business pages on Facebook.
I’ve certainly noticed a drop in UTMB’s Facebook Page reach. The page has close to 5,100 Likes. Its posts, whether initiated on the page itself or through the social media monitoring tool we use, Meltwater Buzz, are reaching 50 to 200 people. Woohoo.
Except the post for Ben & Jerry’s recent Free Cone Day whose donations benefited Galveston’s Ronald McDonald House. That reached more than 800. Free ice cream gets through (and is shared). Groundbreaking scientific research, not so much.
This week information about declining Facebook reach has been plentiful. Among what I’ve seen that may help other UTMB Facebookers: Read More»
Who among us hasn’t solicited and often heeded the advice of other shoppers while perusing the pages of Amazon.com, avoiding those products with one or two stars, electing instead to drop our hard-earned coin on those with four or five stars. Most of us add an additional level of buyer sophistication to the analysis: we know to look for and heed the advice of the masses. Two or three total reviews either way: Meh. But two or three hundred reviews, and we know the advice is solid. (Amazon ratings are one of the first and most widely used forms of social media: it’s communities of interest sharing experiences online, even if the experiences are with a toaster oven. But that’s another post.)
Now what about when the “product” is a knee replacement or a new family medicine doctor? One would think consumer reviews would be a natural, and sure enough, we are starting to see more people rating their docs and other care givers online. Unfortunately, the numbers aren’t there yet in terms of people, there’s little oversight or accountability, and as the article below highlights, there are potential pitfalls for both patients and practitioners. Definitely worth keeping an eye on this, but in the meantime, buyer beware.
How Doctors Are Losing The War Against Trolls
In the untamed world of online comment sections, no one is more vulnerable to criticism than doctors, who are restricted by confidentiality laws from defending themselves against even the most outland…
SURPRISE! More changes in the social space. So what’s the latest newness? Late January, the blog Buffer featured an article by Belle Beth Cooper who does a good job summarizing the latest batch of changes, primarily on FB and Twitter. It’s worth a read.
Popular Science article about how Facebook will mine data about us from our posted photos and videos. Pretty creepy!
Instead of targeting ads to users based on keywords written in Facebook posts, the algorithms would analyze a video of say, you at the beach with some friends. The algorithm might then learn what beer you’re drinking lately, what brand of sunscreen you use, who you’re hanging out with, and guess whether you might be on vacation.
If you’re hoping to get people involved, think about which platforms are best for that. Looking at the latest Twitter statistics and Facebook statistics, these platforms might be a better place for your contest or survey, while passive content like blog posts or slide decks might be just right for your LinkedIn audience.”