Last week, we wrapped up UTMB’s triennial Joint Commission Survey. It went very well! I would like to thank everyone at every level and area of the organization for your hard work and dedication to delivering the safest and highest quality patient care at UTMB.
The survey experience was a wonderful opportunity to showcase the excellence of our people and the outstanding work you do every day for our patients and their families. The survey process is not only about searching for areas for improvement, it’s also about recognizing best practices and things we do well, and the Joint Commission representatives commented on multiple occasions about how engaged and collaborative our staff is in their work, how everyone with whom they spoke was knowledgeable, and that those interviewed answered questions confidently.
I hope you all take a moment to congratulate one another on your teams as well as those who support you in your work. Team success is the effort of everyone working together, with our individual strengths and talents combined. Working together is the only way to deliver exceptional and comprehensive care for our patients. However, in the fast-paced working environment of health care, it can often be easy to forget to say “thank you”, particularly when something has happened so often that it has become routine, or we assume people already know how thankful we are for them.
As we usher in the holidays, with Thanksgiving approaching in a few short weeks, let’s focus on a season of gratitude, not only by acknowledging what we ourselves are grateful for, but by sharing our feelings of gratitude with the people who help us do our best work each day, including those with whom we work directly and the individuals who support our work from behind the scenes or from other departments.
I think we can all affirm that aside from the satisfaction we derive from doing work about which we are passionate because we know that it makes a difference for our patients and families, there may be nothing better than feeling like we truly make a difference — that we contribute unique value to the whole, and that we’re recognized for it. By the same token, when we take the time to express our heart-felt appreciation to others for something, it boosts their spirit, passion, and purpose. As a result, we feel more confident in our work, and we feel more energized and motivated. When we appreciate one another, it changes the atmosphere in which we work. In turn, that translates into how our patients and families also perceive the environment. Showing appreciation supports and reinforces our value of compassion.
Gratitude is defined as “the quality of being thankful; readiness to show appreciation for and to return kindness.” Each day, we can acknowledge something big or small, personal, professional, or global for which we are grateful. As we practice this, we will begin to cultivate the experience of gratitude, and I suspect each of us will notice all kinds of subtle and not-so-subtle positive changes in how others relate to us, in how we feel about our lives, and in how we weather difficulties. Just as ripples spread out when a pebble is dropped into water, this will have a far-reaching effect on our value of compassion.
I remember reading an article a couple of years ago that said it is easy to overestimate the importance of our own achievements compared with what we owe to the help of others. To that end, Ralph Waldo Emerson once said, “Cultivate the habit of being grateful for every good thing that comes to you, and to give thanks continuously. And because all things have contributed to your advancement, you should include all things in your gratitude.”
There are many ways to practice gratitude. The following is a collection of simple suggestions we can start doing today as we begin a season of thankfulness, both for ourselves and toward others:
- Open your eyes to see the good things in your life. We tend to see the bad things that happen in our life but overlook the good things. Open your eyes and be observant of those good things—even small things matter.
- Practice appreciation by starting with yourself. Take a few moments at the end of the day to ask yourself this simple question: “What can I rightly feel proud of today?”
- Make it a priority to notice what others are doing right. When you see someone doing something special or that makes a positive impact, let them know. What positive qualities, behaviors and contributions are there among the members of your team? What is it that each of them uniquely brings to the table? Don’t forget to thank the people who don’t always get thanked—every area has a high-profile person, but what about the individuals working behind the scenes?
- Be appreciative. The more specific you can be about what you value about someone else and what is meaningful to them, the more positive your impact on that person is likely to be. A handwritten note makes a bigger impression than an email or a passing comment, but better any one of them than nothing at all. The great philosopher Voltaire once said, “Appreciation is a wonderful thing; it makes what is excellent in others belong to us as well.”
- Focus on giving. You will be grateful if your mind focuses on what you have rather than what you don’t have. Giving to others reminds us of how much we have to offer, and it doesn’t have to take a lot of time or money. Consider making a donation to the SECC campaign this year – the collective power of our contributions can make a big difference!
- Celebrate your successes. Set a time at regular intervals during the year, and at the end of an especially difficult day, to celebrate the achievement of your unit, clinic or department. Share acknowledgment and gratefulness of great things done by great people, review and learn the secrets of your successes and the lessons of your disappointments.
Thank you to every one of you for the wonderful work you do in support of one another, our patients and families each day. And remember, today is World Kindness Day! What a great day to start!